Frequently Asked

• HOMESENSE Smart Switches can be controlled by –
  • Physically tapping the Switches
  • Using the Apple Home app
  • Using an Apple HomePod or HomePod Mini
  • Using the HOMESENSE app
  • Using Scenes that have been set up
  • Using Automations that have been set up (Time, Date, Actions of other accessories and more)
  • Using Google Home (coming soon)
  • Using Amazon Alexa (coming soon)

  Controlling this HomeKit-enabled accessory automatically and away from home requires either an Apple HomePod, an Apple TV with tvOS 10.1 or later, or an iPad with iOS 10.1 or later set up as a home hub.

As long as you have your HOMESENSE Smart Switch connected to a home hub, you can control your HOMESENSE Smart Switch from anywhere in the world that you can get an internet connection!

Controlling this HomeKit-enabled accessory automatically and away from home requires either an Apple HomePod, an Apple TV with tvOS 10.1 or later, or an iPad with iOS 10.1 or later set up as a home hub

No, you can add as many HOMESENSE Smart Switches to your home as you would like.

Yes! Every HOMESENSE Smart Switch comes with a One Year warranty from the date of purchase. Provided the purchase was made directly from HOMESENSE or an authorised reseller.

The HOMESENSE Smart Switch can replace any current 110V-240V light switch which has a load no more than the maximum rated power specification of the Smart Switch.

Yes! All types of lights are welcome, as long as the maximum rated power of the light is within the specification of the selected HOMESENSE Smart Switch.

Yes, the HOMESENSE Smart Switch can replace a fan switch provided the maximum rated power of the fan is within the limits of the HOMESENSE Smart Switch.

NOTE – You will only be able to turn the fan ON/OFF as there is currently no option to control fan speed.

HOMESENSE Smart Switches are Single Pole switches and cannot be wired for Two-Way or Three-Way switching. However, this can be emulated via Automation.

To Automate a Two-Way or Three-Way switch you would have your setup as follows:

• Install both Switches so that they are both powered.
• Only have one Switch wired to control the light circuit.
• In the Apple Home app, create an Automation link between the two switches so that if one is switched on the other is also switched on and vice versa.
• Now you are able to control the light circuit from either switch.

Some homes have two or three switches which can turn ON/OFF the SAME light circuit, through a specific type of wiring called two-way / three-way switching.

HOMESENSE Smart Switches are a Single Pole switch and cannot be wired for this type of switching, however, it may be emulated simply through Automation. Contact us for more information!

HOMESENSE does not currently provide installation. As with any light switch, HOMESENSE Smart Switches require a licenced electrician for installation.

As with any light switch, HOMESENSE Smart Switches require a licenced electrician for installation.

HOMESENSE Smart Switches require a connection to both Live AND Neutral lines to operate. (Common for new homes.)

Some older homes may not have an easily accessible Neutral line. If unsure, be sure to check with your Electrician that your current light switches have access to Neutral lines.

Yes! HOMESENSE Smart Switches are certified to be 100% compliant with AS/NZS 60669.2.1:2013

Apple HomeKit technology provides an easy, secure way to control HomeKit-enabled accessories using the Apple Home app and Siri on your iPhone, iPad, or Apple Watch. After installing your HOMESENSE Smart Switch, configure it using the Apple Home app with just a few simple steps. You can even create your own custom scenes to control your home settings. For example, you can create a scene to automatically turn off the lights, lock your doors, close the garage door, and set the thermostat to the desired temperature with just one tap.

More info here: www.apple.com/au/ios/home/accessories/

Yes! HOMESENSE devices are certified by Apple and work seamlessly with Apple HomeKit.

Not Currently.

Not Currently.

To factory reset a HOMESENSE Smart Switch, on the device tap and hold any button for precisely 6 seconds and releasing.

NOTE: If held any longer than 6 seconds the device will NOT be reset and you will need to try again. If this is the case, try using a stopwatch!